Privacy Policy

1. Information we collect

Information you provide: names and optional titles, email addresses, telephone numbers, property or mailing addresses, preferred language, requested services, and project descriptions when you request an estimate or contact us. We also receive information in your follow-up communications. Please provide only information relevant to your request; the public estimate form does not ask for Social Security numbers or payment-card details.

Customer and project records: estimates, appointments, correspondence, project notes, documents, photographs, permits, invoices, payment-status records, and related service history that you or people working on your project provide. When you accept an estimate online, we record the accepted estimate, signer name, date and time, and IP address as evidence of the transaction.

Information collected automatically: pages visited, referring pages, visit times, browser and device information, interactions such as estimate requests and clicks on our business telephone link, and technical or diagnostic information. Our hosting and technology providers may receive IP addresses and other connection information when delivering the website. For authorized business accounts, we also process account details, authentication information, and activity records.

2. How we use information

We use information to respond to inquiries, prepare and administer estimates and agreements, schedule visits and work, coordinate projects, provide customer support, maintain customer and accounting records, and communicate about services you request. We also use website information to understand visits and inquiries, measure website and marketing performance, improve our services, troubleshoot problems, prevent misuse, and protect our business and users.

We may use and retain relevant information to meet legal, tax, licensing, insurance, and recordkeeping obligations; resolve disputes; and establish, exercise, or defend legal claims. Where a separate notice or consent is required for a particular use, that requirement still applies.

3. When information is shared

People and providers helping us operate: information is available to authorized personnel and may be disclosed to contractors and service providers as needed for the purposes above. These include website hosting and database services, email delivery, document storage, scheduling, analytics, project administration, and accounting. The website uses Replit for hosting, Resend for email, and Google services for analytics, fonts, and connected document or calendar workflows. Customer requests can generate internal email notifications and project folders.

Project coordination: relevant information may be shared with people involved in your requested work, such as assigned contractors, inspectors, permitting authorities, professional advisers, or other providers you ask us to involve. Financing providers and other independently operated services have their own privacy notices.

Other circumstances: we may disclose relevant information when you direct us to do so; when required by law or valid legal process; to investigate fraud or protect rights, property, or safety; or in connection with a proposed or completed business transfer, subject to applicable law. Analytics providers receive browsing information as described below. Contact us with questions or requests concerning disclosures, including sale, sharing, or targeted advertising as defined by applicable privacy law.

4. Cookies, analytics, and browser signals

We use Google Analytics 4 to measure page visits and website interactions, including successful estimate requests and clicks on our business telephone links. Google Analytics can use cookies and similar identifiers and receive information about your browser, device, pages, and interactions. The site's custom lead-tracking events use general event labels rather than the name, email address, phone number, street address, or project description entered in the estimate form. Google may process information under its own privacy terms and account settings, including information collected across websites that use its services.

We also keep first-party visit records, including page path, referring page, browser information, and time. Browser storage saves the selected language. Session cookies support authorized account access. Google-hosted fonts and other externally supplied resources require your browser to connect to those providers.

You can use browser controls to block or delete cookies and site storage; some features or saved preferences may stop working. Google offers an Analytics opt-out browser add-on for supported desktop browsers. It does not stop our first-party visit records or every other type of collection. See the Google resources below. This website does not currently automatically change its tracking in response to Do Not Track or Global Privacy Control signals. Contact us to exercise rights available under applicable law; this notice does not limit those rights.

5. Service communications and marketing choices

When you ask for an estimate or contact us, we use your contact details to respond and manage the requested service, including appointment, estimate, agreement, and project messages. An estimate request is not, by itself, consent to automated marketing calls or text messages.

You may ask us to stop promotional communications by contacting us, or use an unsubscribe option included in a promotional email. Necessary service, transaction, legal, and security messages may still be sent. Tell us if your contact information or communication preferences change.

6. Retention

Retention depends on the type of record, the purpose for which it was collected, the project relationship, and applicable legal and business requirements. We keep information as needed for inquiries, projects, warranties, accounting, security, and legal claims or obligations. Some records may need to be kept after a project ends or after a deletion request. Backup copies and records held by providers may follow separate retention cycles. Contact us about a particular record or deletion request.

7. Privacy requests and your choices

You may contact us to ask what personal information we hold about you, request access or a copy, correct inaccurate information, request deletion, or ask about our disclosures and communication practices. Depending on your location and which laws apply to our business, you may also have rights to portability, restriction, objection, withdrawal of consent, or opting out of certain sales, sharing, targeted advertising, or profiling. These rights are subject to legal conditions and exceptions.

Send requests to the contact information below. We may need information reasonably necessary to verify your identity and, where applicable, an authorized agent's authority before providing or changing records. We will respond as applicable law requires, explain any denial or limitation, and provide an appeal process where required. To request review of a response, contact us with the subject "Privacy Appeal." We will not unlawfully discriminate against you for exercising privacy rights. You may also contact your state's attorney general or other appropriate privacy regulator.

You can choose not to provide optional information. If information needed to respond to an inquiry or perform a service is unavailable, we may be unable to fulfill that request. Please do not submit sensitive identifiers in a privacy request unless we arrange an appropriate verification method.

8. Security

We use access restrictions and authenticated administrative tools to help protect information. No internet transmission or storage system can be guaranteed completely secure. Keep any private estimate-agreement link and account credentials confidential, and contact us promptly if you believe information connected with our website has been accessed without authorization. Nothing in this policy excludes security or notification duties imposed by law.

9. Children and teenagers

Our website and services are intended for adults arranging property services, not for children or teenagers. Please do not submit a minor's personal information through the website. If you believe a minor has provided personal information, contact us so we can review the situation and take action required by applicable law, including deletion where appropriate.

10. Other websites and processing locations

Links to independently operated websites, financing providers, or other third-party services are governed by those providers' privacy practices. Review their notices before submitting information. Our business is based in the United States, and our providers may process information in the United States or other countries where they operate. Privacy protections can differ by location. This statement does not waive any safeguards or rights required by applicable law.

11. Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. The updated policy will appear on this page with a revised date. When required by law, we will provide additional notice or obtain consent before applying a material change. This policy explains information practices; it does not replace your project agreement or waive rights provided by law.

Google privacy resources

How Google uses information from partner sites

Google Analytics browser opt-out

Contact us about privacy

Contact NovaLee Solutions in Suffolk County, New York. Email Info@NovaLeeSolutions.com with the subject "Privacy Request," or call (631) 213-7531. This phone line accepts calls, not text messages. Include your request and enough information for us to locate the relevant record; do not send passwords, Social Security numbers, or payment-card details.

Info@NovaLeeSolutions.com

(631) 213-7531